FAQs

Regrettably, we do not do returns or replacements of livestock due to their sensitive nature.

If you received a damaged product, kindly drop us an email with a picture and we will assist with repairing or replacing the product.

Yes! On orders that are delivered within 72 hours and that was shipped with breather bags. Due to the sensitive nature of Sulawesi Shrimp, special arrangements are made with them.Kindly note that once the package arrived and has been signed for DOA will end, and we can’t guarantee the survival of...

Breather bags are special livestock shipping bags that allows air to pass through it but water not. This ensures that livestock always have enough air and do not suffocate. The bags greatly improve alive arrival rates!